PUBLIC OFFER AGREEMENT
for the provision of information and consulting services and the sale of goods
Kyiv City
12.10.2025
Private Entrepreneur Kateryna Mykhailivna Omelchenko, TIN 3200101303, registered and acting in accordance with the legislation of Ukraine (hereinafter referred to as the "Contractor"), on the one hand, guided by Articles 633, 634, 641 of the Civil Code of Ukraine, offers to an unlimited circle of individuals (hereinafter referred to as the "Customer"), on the other hand, collectively referred to as the "Parties," to conclude this Public Offer Agreement for the provision of services and the sale of goods (hereinafter referred to as the "Agreement") on the following terms.
1. DEFINITION OF TERMS1.1.
Public Offer (Offer) – this proposal by the Contractor, addressed to any individual, to conclude an agreement with them for the provision of services and the sale of goods on the terms contained in this Offer.
1.2.
Contractor's Website – a web page on the Internet at the address:
https://armidaluna.com, which is the main source of information for Customers about the Contractor's Services and Goods.
1.3.
Acceptance – the full, unconditional, and unreserved acceptance by the Customer of the terms of this Offer by performing actions aimed at receiving the Services and/or Goods, such as making a payment, filling out an application on the Website, or booking a consultation time. The moment of Acceptance is the moment of concluding the Agreement.
1.4.
Customer – any legally capable individual who has accepted the terms of this Agreement.
1.5.
Services – a list of information and consulting services in the field of psychology provided by the Contractor, including:
·
Individual Consultation – a service in the format of an individual conversation (online or offline) for the purpose of psychological diagnosis and transformational work.
·
Online Course – a set of informational materials (video, audio, text) on an educational platform, to which the Contractor provides the Customer with access for a specified period.
·
Group Work – a service for psychological education and training within a group.
·
Retreat – an off-site seminar (training) that includes a complex of psychological practices, training, and related organizational services.
1.6.
Goods – original printed materials sold by the Contractor, in particular the "Transformation Diary" and metaphorical associative cards.
2. GENERAL PROVISIONS
2.1. This Agreement is public within the meaning of Articles 633 and 634 of the Civil Code of Ukraine.
2.2. The conclusion of this Agreement occurs through the Customer's Acceptance.
2.3. By making an Acceptance, the Customer confirms that they are familiar with, agree to, and fully and unconditionally accept all the terms of this Agreement. The Customer confirms that they are a legally capable person and have no restrictions on concluding this Agreement.
2.4. The full and unconditional acceptance (acceptance) by the Customer of the terms of the public offer is considered to be the performance by the Customer of one of the following actions:
· sending the Contractor an application for a paid consultation, service, or product;
· filling out a form with the Customer's personal data on the Contractor's Website;
· sending a question to the Contractor for the purpose of receiving a paid Consultation;
· ordering a service and/or product from the Contractor by telephone;
· payment for any service and/or product of the Contractor. The date on which the Customer performs one of the above actions is considered the date of conclusion of this Agreement.
2.5. By purchasing any product or service on the website
https://armidaluna.com or other websites of the Contractor, the Customer accepts the terms and gives their full consent that during online sessions (consultations), video and audio recordings of the session may be made, and the Contractor's voice or image may be recorded. The Customer consents to the further use and possible distribution of such recordings by the Contractor for advertising or commercial purposes.
3. SUBJECT OF THE AGREEMENT
3.1. The Contractor undertakes, on the terms and in the manner specified in this Agreement, to provide the Customer with the Services they have chosen and/or to sell the Goods, and the Customer undertakes to accept and pay for such Services and/or Goods.
3.2. A detailed description of the Services and Goods, their cost, duration, and other conditions are published by the Contractor on the Contractor's Website.
4. PRICE AND PAYMENT PROCEDURE
4.1. The cost of Services and Goods is set by the Contractor in EUR and published on the Contractor's Website.
4.2. Customers who are residents of Ukraine and place orders from the territory of Ukraine shall make payments in the national currency of Ukraine – hryvnia (UAH) at the official NBU exchange rate for EUR on the day of payment. The final amount debited from the Customer's account depends on exchange rate differences and commissions of the issuing bank and/or payment system.
4.3. Payment is made by the Customer by transferring funds to the Contractor's bank account or using the payment systems indicated on the Website.
4.4. Procedure for payment for Services:
4.4.1. Individual Consultations: The Customer makes a prepayment of 50% of the consultation cost to book the date and time. The remaining 50% is paid within 24 hours after the service is provided.
4.4.2. Online Courses: 100% prepayment.
4.4.3. Retreats: 100% prepayment.
4.5. All fees associated with the transfer of funds are paid by the Customer.
4.6. A Service/Good is considered paid for from the moment the corresponding amount of funds is credited to the Contractor's account.
4.7. By paying for the services and goods, the Customer expresses their full and unconditional acceptance of the terms of this Agreement (acceptance).
5. TERMS OF SERVICE PROVISION AND DELIVERY OF GOODS
5.1. Individual Consultations:
5.1.1. The date, time, and format (online/offline) are agreed upon by the Parties individually.
5.1.2. Duration of consultations: diagnostic – 60 minutes; transformational – 90-120 minutes.
5.1.3. The Customer is obliged to comply with the rules for conducting consultations, published on the Website or provided to them personally by the Contractor, in particular to ensure adequate quality of the internet connection (for the online format) and to be in a sober state and of clear mind.
5.2. Online Courses:
5.2.1. Access to the course materials on the platform specified on the Website (Tilda) is provided within 1-3 business days from the moment of full payment by sending access data to the Customer's email address.
5.2.2. The term of access to the course materials: "Activation," "Transformation" – 3 months; "Keys to the Subconscious" – 6 months, in the "Hand-in-Hand" tariff – 12 months.
5.2.3. The service of providing access to the Online Course is considered to be fully rendered from the moment the access data to the platform is sent to the Customer.
5.3. Delivery of Goods: 5.3.1. Delivery is carried out by the carriers "Nova Poshta" and "Ukrposhta." The cost of delivery is paid by the Customer separately.
5.3.2. Estimated delivery times: Ukraine – 3-5 days; Europe – 7-14 days; USA, Canada – 25-60 days. The Contractor is not responsible for delivery delays caused by the carrier.
5.4. The Contractor reserves the right not to provide services to participants who:
· have paid for a course, session, support program, individual consultation, or retreat, but in the process of receiving the service, display aggression towards the Contractor or other participants, use obscene language, are rude, or show a hostile attitude.
5.5. The Contractor provides the Service to the Customer only if the following conditions are met:
· The Customer has provided the Contractor with their reliable registration data by filling out the application form on the Website.
· The Customer has accepted the offer and paid for the Contractor's service and/or product in the manner prescribed by this Agreement.
· Services are provided using internet resources or at offline meetings.
· Minors have the right to participate in sessions and/or purchase goods only with the written permission of their parents/guardians.
· The Contractor does not provide services to people with mental illnesses.
· A Customer who has acute or chronic diseases, or is a pregnant woman, may use the Contractor's services only after consulting with a doctor. If the Customer decides to engage in activities without consulting a doctor, the responsibility for the consequences of such activities lies solely with the Customer.
· The Contractor is only obliged to send the goods by mail to the address specified by the Customer and is not responsible for the goods from the moment they are handed over to the carrier's warehouse (postal service).
· Access to the content of the Contractor's information and consulting services on the Internet is time-limited depending on the chosen type of service and price.
· The date of service and goods provision may be changed at the initiative of the Contractor in the event of force majeure circumstances that make it impossible to provide services and goods to the Customer within a specific time frame.
· The services or goods provided by the Contractor are not subject to licensing.
· No information, materials, and/or consultations provided by the Contractor within the scope of services under this agreement can be considered as guarantees of the result expected by the Customer. Decision-making based on all information provided by the Contractor is within the exclusive competence of the Customer. The Customer assumes full responsibility and risks associated with the use of information and materials provided by the Contractor in the performance of its obligations under this agreement.
· The Customer is responsible for the accuracy of the information provided when applying for a consultation, service, or product.
· The Contractor has the right to terminate the further provision of services without a refund in the event of inadequate, immoral, or antisocial behavior of the Customer, as well as if it becomes clear that the Customer is a psychiatric patient or a minor who has not obtained written consent from their parents/guardians to receive services and goods.
6. CANCELLATION AND REFUND POLICY
6.1. Individual Consultations:
6.1.1. If the Customer cancels or reschedules a consultation more than 48 hours before the scheduled time, the prepayment (50%) is fully refunded or credited towards the next consultation.
6.1.2. If the Customer cancels or reschedules less than 48 hours before the scheduled time, or in the case of a no-show, the prepayment amount (50%) is retained by the Contractor as a penalty and is not refundable.
6.2. Online Courses:
6.2.1. After the Customer receives access to the Online Course materials, the paid funds are non-refundable, as the service is considered to be fully rendered.
6.3. Retreats:
6.3.1. In case the Customer cancels their participation in a Retreat, refunds are made according to the following principle:
* Cancellation 30 or more days before the start – 100% of the course fee is refunded, minus an administrative fee of 10%.
* Cancellation 15-29 days before the start – 70% of the course fee is refunded.
* Cancellation 7-14 days before the start – 40% of the course fee is refunded.
* Cancellation less than 7 days before the start – the payment is non-refundable.
6.3.2. The Customer has the right to find another person to take their place instead of canceling, having previously agreed this with the Contractor.
6.4. Goods:
6.4.1. The Customer has the right to return a Good of proper quality within 14 days of receipt. The cost of return shipping is covered by the Customer.
6.4.2. In case of receiving a Good with a manufacturing defect, the Contractor will replace it or issue a refund, covering all transport costs.
6.5. If the Contractor is unable to provide the Customer with the paid service and/or product due to its own fault, the Contractor shall refund the full amount paid for the service and/or product to the Customer within 10 (ten) business days of receiving the relevant application from the Customer. In the absence of a written application for a refund or replacement of the product, the Contractor has the right to refuse to satisfy the Customer's request. The decision on a refund or replacement of the product is made by the Contractor within 3 (three) business days from the moment of receiving a scan or high-quality photograph of the Customer's written application (for citizens of Ukraine, the application is signed with an electronic digital signature). The money for the paid service is returned within 10 (ten) business days after consideration of the application, to the Customer's account from which the payment was previously made. The product is replaced no later than 2 (two) months after the consideration of the Customer's application for product replacement.
7. INTELLECTUAL PROPERTY
7.1. All materials of the Online Courses, Retreats, as well as the design and content of the Goods, are the intellectual property of the Contractor.
7.2. The Customer is prohibited from copying, reproducing, distributing, reselling, or otherwise using the Contractor's materials for commercial purposes without their written consent.
8. CONFIDENTIALITY AND PERSONAL DATA PROTECTION
8.1.
Confidentiality of Information. The Contractor undertakes not to disclose information received from the Customer during the provision of the Services, which is the subject of the consultation, except in cases provided for by the current legislation of Ukraine (in particular, but not exclusively: a threat to the life and health of the Customer or third parties, an official court request).
8.2.
Consent to the Processing of Personal Data. By accepting this Agreement, the Customer gives the Contractor voluntary and unconditional consent to the processing of their personal data in accordance with the Law of Ukraine "On Personal Data Protection."
8.3.
Composition and Purpose of Data Collection. The Contractor may collect the following personal data: last name, first name, patronymic, contact phone number, email address, delivery address, social media nickname, as well as other information provided by the Customer. The purpose of collection is to identify the Customer, provide Services and sell Goods, ensure communication, send Goods, and maintain internal reporting.
8.4.
Processing and Storage Procedure. Personal data is processed and stored on secure electronic and paper media. The Contractor takes the necessary organizational and technical measures to protect the data from unauthorized access.
8.5.
Rights of the Customer. The Customer, as a subject of personal data, has the right to access their personal data, to correct it, as well as to withdraw consent to the processing of data and to have it deleted by sending a corresponding request to the Contractor's email.
9. LIABILITY OF THE PARTIES AND DISCLAIMER OF WARRANTIES
9.1. The Contractor's services are not medical services, do not establish diagnoses, and do not replace professional medical care.
9.2. The Contractor does not guarantee that the Customer will achieve specific psychological, financial, or any other results, as this depends solely on the efforts, personal qualities, and independent work of the Customer themselves.
9.3. The Customer bears full responsibility for their emotional state, decisions, actions, and the results of using the information received during the provision of the Services.
9.4. The Contractor has the right to refuse to provide a Service if the Customer is under the influence of alcohol or drugs, or if their behavior is inadequate.
9.5. Each of the Parties confirms and assures the other Party that it has all the duly executed rights, powers, and approvals necessary to accept and fulfill the obligations stipulated by this Agreement.
9.6. Except for the warranties expressly stated in the text of the public offer, the Contractor provides no other express or implied warranties under the Agreement.
9.7. By concluding this Agreement, the Customer confirms that they are familiar with and possess the following information about the Contractor:
· the Contractor's name, contact details, types of services and goods provided by the Contractor;
· has provided accurate information about themselves;
· concludes the Agreement voluntarily, being fully acquainted with the terms of the public offer; understands the subject of the public offer and the legal consequences that may arise within the execution of the Agreement;
· has familiarized themselves with the content of the service and the properties of the purchased Goods, has made an independent and conscious choice of the corresponding service/Good;
· is a legally capable person;
· A minor Customer has received written consent from their parents/guardians to receive the Contractor's services and goods.
9.8. The Contractor is released from liability for the result of the services provided and for any harm caused to the Customer's health in the following cases:
· the Customer's failure to follow the Contractor's recommendations;
· receipt of the service by a pregnant woman, a person with acute or chronic diseases, without consulting their attending physician;
· the Customer's violation of the schedule of classes and training methods; the Customer's refusal to continue classes and/or early termination of the Agreement;
· failure to notify or late notification by the Customer of essential information about their health, existing bad habits, or the provision of deliberately false information;
· late notification by the Customer of complications that arose during the term of this Agreement;
· the development of diseases or pathologies not related to the provision of services under this Agreement.
9.9. The Customer is responsible for their compliance with the requirements of the law, including international and Ukrainian legislation on copyright and intellectual property, but not limited to the above.
9.10. The Contractor is not liable to the Customer if the Customer: a) has violated the terms and conditions of payment under this Agreement and/or b) has not used the Contractor's services within the time frames provided for in this Agreement and/or which the Contractor has communicated on the relevant page of the Contractor's website and/or by email and/or by other means of telecommunication.
9.11. The Contractor is not responsible for the modification and changes of course programs, trainings, class schedules, as well as for the quality of public communication channels through which access to the Contractor's services is provided.
9.12. The Contractor does not guarantee the absence of problems and errors in the operation of its website and/or payment systems through which the Customer makes payment for services/Goods.
10. APPLICABLE LAW AND DISPUTE RESOLUTION PROCEDURE
10.1. This Agreement is governed by and construed in accordance with the current legislation of Ukraine.
10.2. All disputes shall be resolved through negotiations. If an agreement is not reached, the dispute shall be referred to a court at the place of the Contractor's registration.
10.3. For non-resident Customers, the law of Ukraine and the jurisdiction of the courts of Ukraine also apply.
10.4. This Agreement is drawn up in the Ukrainian language. In the event of any discrepancy between the Ukrainian version and any translation thereof, the Ukrainian version shall prevail.
11. TERM OF THE AGREEMENT AND AMENDMENTS
11.1. The Agreement comes into force from the moment the Customer makes the Acceptance and is valid until the Parties have fully fulfilled their obligations.
11.2. The Contractor has the right to unilaterally amend this Agreement by publishing a new version on the Website. The changes come into effect from the moment of publication.
12. CONTRACTOR'S DETAILS
Private Entrepreneur
KATERYNA MYKHAILIVNA OMELCHENKO
Place of registration: 10 Molodizhna Street, Panasivka village, Lypovodolynskyi district, Sumy region, 42516
TIN (Taxpayer Identification Number): 3200101303
IBAN Account: UA773052990000026000035208654 Bank: JSC CB "PRIVATBANK" Taxation system: Single tax, 3rd group
E-mail: armidalunateam@gmail.com
Phone: +38099-048-76-30
